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Reporting Warranty Items
The many details of warranty coverage can be confusing. We hope this chart will make reporting
items easier. If you do not know whom to contact, call our office and we will guide you.
Appliances Contact the manufacturer directly with model and
serial number, closing date, and description of
problem.
Emergency See Emergency Subcontractor List
Emergency items are as follows:
· Total loss of heat when the outside temperature is
below 45 degrees F.
· Total loss of electricity. (Check with the utility
company before reporting this circumstance to Palo
Verde Home or electrician.)
· Total loss of water. (Check with the water
department to be certain the problem is not a
general outage in the area.)
· Plumbing leak that requires the entire water supply
to be shut off.
· Gas leak. (Contact your utility company or plumber
if the leak is at the furnace or water heater supply
lines.)
Non-emergency Fax or E-mail your written list of items to our office: you
can find service request forms in this manual.
Fax: 915-584-9091
E-mail: pvhwarranty@hotmail.com
Storm damage or
other natural
disasters
Contact your
homeowners insurance agent
immediately. Contain damage as much as possible
without endangering yourself. In extreme situations,
photograph the damage.
Hours Office: M-F 8:00 a.m.- 4:00 p.m.
Inspection Appts: M-F 8:00 a.m. - 4:00 p.m.
Work Appointments: M-F 8:00 a.m. - 4:00 p.m.
Questions?
Fax:
915
-
-
9091
E-mail: pvhwarranty@hotmail.com
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