Craftsman 79937 Especificaciones descargar pdf (Pagina 11)

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· Total loss of water. (Check with the water department to be certain the problem is not a

general outage in the area.)

· Plumbing leak that requires the entire water supply to be shut off.

· Gas leak. (Contact your utility company or plumber if the leak is at the furnace or water heater

supply lines.)

During business hours call Palo Verde Homes Office: 915-584-9090 or email concern to

pvhwarranty@hotmail.com

Kitchen Appliance Warranties

The manufacturers of kitchen appliances will work directly with you if any repairs are needed for these

products. Customer service phone numbers are listed in the use and care materials for each

appliance. Be prepared to provide the model and serial number of the item and the closing date of

your home. Appliance warranties are generally for one year; refer to the literature provided by the

manufacturer for the complete information.

Service Processing Procedures

You can help us to serve you better by providing complete information, including:

· Name, address, and phone numbers where you can be reached during business hours.

· A complete description of the problem, for example, “guest bath cold water line leaks under

the sink,” rather than “plumbing problem.”

When we receive a warranty service request, we may contact you for an inspection appointment.

Warranty inspection appointments are available Monday through Friday, 8 a.m. to 4 p.m. We inspect

the items listed in your written request to confirm warranty coverage and determine the appropriate

action required. Generally reported items fall into one of three categories:

· Trade Contractor Item

· Palo Verde (In-House) Item

· Home Maintenance Item

If a trade contractor or an in-house employee is required to complete repairs, we issue a warranty

work order and we will contact you to schedule the work. Warranty work appointments are available

Monday through Friday, 8 a.m. to 4 p.m. We intend to complete warranty work orders within 7

working days of the inspection unless you are unavailable for access. If a back-ordered part or similar

circumstance causes a delay, we will let you know.

If the item is home maintenance, we will review the maintenance steps with you and offer whatever

informational assistance we can. Palo Verde Homes does not provide routine home

maintenance.

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Craftsman 79937 Especificaciones Pagina 11